I forgot to redeem my coupon and have been charged extra!

Created by Omar Barlas, Modified on Wed, 11 Dec at 7:47 AM by Hannah Mae

Forgot to Redeem Coupon at Checkout?


We understand that sometimes things slip our minds. If you forgot to redeem your coupon at checkout and have been charged extra, don't worry! and jut follow these simple steps to have it resolved:


1. Send Coupon Information:

   - Email our customer support team at [email protected]

   - Include the coupon code you intended to use.


2. Provide Order Details:

   - Mention your order number and any relevant details for a swift resolution.

   - Your order number can be found from your account tab or from your order confirmation email


3. Wait for the Magic:

   - Our team will apply the coupon to your order and issue a refund for the excess charge.


Important note:

- If you've misplaced the coupon code, include any additional details like its name or associated promotion.

- We strive to process requests promptly, typically within 1-2 business days.


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