My Coupon/Voucher Isn't Applying to the Correct Amount of Items

If the coupon is intended for multiple items, but the discount or amount applied doesn’t match your expectations, here are some steps to address the issue:

1. Review the Voucher Terms
   • Check if the voucher specifies:
     • A maximum discount amount or percentage.
     • Restrictions on eligible products or categories.
     • A limit on the number of items the voucher can apply to.
2. Check Your Cart 
   • Confirm that your cart contains the correct number of items required for the voucher to apply.
   • Ensure all items meet the voucher's eligibility criteria, such as specific categories or minimum purchase amounts.
3. Contact Customer Care
   • If you’ve reviewed the above and still believe the voucher is not applying correctly, please contact our customer care team (USA) or customer care team(UK). Please provide:
     • The voucher code and the promotion details.
     • A screenshot of your cart showing the items and the applied voucher.
     • Any supporting emails or documentation related to the voucher.

If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK).