I've Received the Wrong Order

We understand how frustrating it can be to receive the wrong order, and we’re here to make things right. Follow these steps to resolve the issue quickly:

1. Verify the Issue

Before contacting us, double-check the following:

• Review your order confirmation email to ensure the product you received differs from what you ordered.
• Confirm if the incorrect item relates to customization, design, quantity, or type.

2. Contact Customer Support

Reach out to our customer support team (USA) or customer support team (UK) as soon as possible. To help us resolve the issue faster, please provide:

• Your concern in the subject line of your email. 
• Your order number.
• A brief description of the incorrect item(s) you received.
• Clear photos of the product, including any labels or packaging.

3. Our Resolution Process

Once we review your case, we will take the appropriate steps to resolve the issue:

• If the mistake is on our part, we will produce and ship the correct item at no additional cost to you.
• If we’re unable to send the correct item, we’ll issue a full refund.

If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK)