We understand that editing your project should be a smooth and easy experience. If you’re having trouble editing your project, try the following steps:
1. Refresh or Restart
- Save your progress (if possible) and refresh the page.
- If refreshing doesn’t help, log out of your account and log back in.
- Try editing on another device e.g. mobile, desktop or tablet.
2. Adjust File Format
- Ensure the image file is supported in the following formats: JPG, JPEG, PNG, BMP, HEIC, HEIF
- Check the resolution of your images, as low-resolution files may cause issues.
Still not working?
If the issue persists after trying the above steps, our customer support team (USA) or customer support team (UK) is here to help! When contacting us, please provide:
- A brief description of the issue.
- Your project link.
- Your login email.
- Your phone number.
- Screenshots or a screen recording of the problem (if possible).
If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK).
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