I Can't Find My Project

Created by Hannah Mae, Modified on Wed, 11 Dec at 7:58 AM by Hannah Mae

Default location:

"My Account " ▸ "My Projects" (USA) or "My Projects" (UK)

Still unable to find it?

If you haven’t deleted the project, it’s possible that you created or saved it under a different account. Please check any alternative email accounts you may have used.

If you are still unable to locate your project please contact our customer support team (USA) or customer support team (UK) with the following information:

1. The possible email addresses your account was created under.

2. The name of your project.

3. When you created and last saved your project. Please state the month and year.

Please remember to always save your project as you make edits. In our design studio, click Save on the right hand side of the screen.

If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK).