I Can't Upload My Photos

Created by Hannah Mae, Modified on Wed, 11 Dec at 7:31 AM by Hannah Mae

If you're having trouble uploading your photos, please check if you've followed these steps:

  1. In the design studio, click Upload Photos from the left toolbar
  2. Click Upload Your Photos
  3. Select your image(s) and click Open
  4. Click Add



Accepted Photo File Formats


Printerpix currently only accepts the following file formats:

  • JPG
  • JPEG
  • PNG
  • BMP
  • HEIC
  • HEIF



Some Additional Quick Tips


  • Check if your photos are clear, focused, and well-composed.
  • If your photo doesn’t meet the recommended resolution, you’ll see a pop-up warning. Consider using a higher-resolution photo to avoid undesirable results.
  •  If the current image doesn’t meet quality standards, select a different photo to ensure the final product looks great.



For the best results, follow these guidelines when editing photos with software like Adobe Photoshop:


  • Use RGB color space (not CMYK).
  • Ensure the image is in 8-bit color.
  • Save the file in Baseline Standard JPEG format. Avoid using Progressive Scan JPEG files, as they may cause upload issues.


If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK).

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