We are committed to our 100% satisfaction guarantee. If you're not happy, we'll make it right.
If your product arrives defective or damaged, we offer a free replacement. If we cannot provide a suitable replacement or resolve the issue, we will issue a full refund.
Please reach out to our customer support team (USA) or customer support team (UK) as soon as possible. To help us resolve the issue faster, please provide:
- Your concern in the subject line of your email.
- Your order number.
- Clear photos of the product, highlighting any misprints or errors.
If the issue is not due to an error on our part (i.e. incorrect text or photos approved during the design process), we're happy to offer you another product at a discounted price. Please keep in mind that printed colors may differ slightly from how they appear on your screen due to varying monitor settings.
If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK)
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