We are committed to our 100% satisfaction guarantee. If you're not happy, we'll make it right.
If your product arrives defective or damaged, we offer a free replacement. If we cannot provide a suitable replacement or resolve the issue, we will issue a full refund.
Please reach out to our customer support team (USA) or customer support team (UK) as soon as possible. To help us resolve the issue faster, please provide:
- Your concern in the subject line of your email.
- Your order number.
- Clear photos of the product, including any labels or packaging.
If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK)
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