My Package Arrived Damaged

Created by Hannah Mae, Modified on Wed, 11 Dec at 12:58 PM by Hannah Mae

We are committed to our 100% satisfaction guarantee. If you're not happy, we'll make it right.

If your package is damaged in transit, we'll offer a free replacement. If we cannot provide a suitable replacement or resolve the issue, we will issue a full refund.

Please reach out to our customer support team (USA) or customer support team (UK) as soon as possible. To help us resolve the issue faster, please provide:

Your concern in the subject line of your email.
Your order number.
Clear photos of the product, including any labels or packaging.

If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK)