The Design Tool Isn't Working

If you're experiencing technical issues with the design studio or compatibility problems with your device or browser, follow these steps to troubleshoot:

1. Browser Compatibility

• Use an up-to-date version of a supported browser, such as:
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
• Clear your browser’s cache and cookies to ensure optimal performance.

2. Refresh or Restart

• Save your work and refresh the page.
• If the problem persists, log out of your account and log back in.

3. Disable Extensions and Pop-Up Blockers

• Browser extensions or pop-up blockers may interfere with the design tool. Temporarily disable them to see if the issue resolves.

Need Further Help?

If the issue continues, contact our customer support team (USA) or customer support team (UK) with the following details:

1. The browser and device you’re using.
2. A description of the issue (e.g., "design studio not working" or "Page not loading").
3. Screenshots or a screen recording, if possible.

If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK).